Terms and Conditions

Terms and Conditions

Your use of our services indicate that you agree to the terms and conditions set below.

Definitions

• "we", "us" and "our" refers to ABC Cars Group Limited
• "you ", "your " and "user" refers to the person booking a journey via the site or software
• "Driver" refers to the Driver that is selected for your journey
• "As Directed" refers to a journey where no destination is specified

Limitations on Use of Software
All software, information and data provided by us and used by you to make a booking remains at all times the property of us and is considered as Confidential Information. You warrant that no copyrighted details of either the software will be used other than for the purpose it is intended to be used for and will not be copied or passed on to third parties at any time. We do not warrant that the your use of the software will be uninterrupted or error-free; or that the software and/or the information obtained from the software will be accurate or meet your requirements.

Warranties & Our Liability to you.
You guarantee that you have authority to enter into this agreement and to use our software in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all of your use of our software as well as for the use of your name and payment method to pay for services and products purchased using our Software or Site by members of your household, including minors living with you and if you have administrative roles with your employer for which you create bookings for other people such as colleagues. You also warrant that all information supplied by you or members of your company, organisation or household in using our Site or Software is true and accurate. You agree to indemnify us for any breaches of the foregoing warranties.

We are not liable for any losses or damage caused to you by private-hire drivers or Hackney carriage drivers, other third parties or in relation to liabilities identified in Clauses on our website Terms & Conditions. www.abc333333.co.uk

Terms of Service
These terms and conditions apply to the booking service provided by us.

Please note that in using the our service:

• You must be registered with us in order to use the service.
• You are responsible for your login credentials for the services, we will not be liable for any unauthorised bookings made on your account.
• You promise that all information provided by you to us are true, accurate and up to date at all times.
• You promise that any payment details provided to us are true, accurate and that you have authority to use these details to pay for the services.
• You will make payment in full when we provide services to you. We can provide you the option to facilitate this payment.
• You are responsible for any bookings made with your account and we will not be liable for any costs due to bookings made on your account.
• You will only use the service to make a booking you wish to fulfil, if we deem that you are misusing the software we reserve the right to disable your account without prior notice.
• You will not use the service for any unlawful purpose including (but not limited to) knowingly introducing viruses, trojans and logic bombs or attempting to gain unauthorised access to the site or its systems including servers and Databases.
• We can amend these terms and conditions to reflect any changes to the services that we provide over time. We will inform you when these changes occur.
• We offer the facility to rate your journey upon completion. This is intended for you to provide both an opportunity to evaluate the quality of service being provided so that we can keep providing an excellent service. All ratings that we see to be obscene, threatening, abusive or in any way malicious will be deleted and we will suspend the associated user account.

Quotations
We offer the facility to provide a quoted amount, these quotes will either be shown as estimated or fixed fares. These quotations do not include any extras (more detail below).
The price given in the quotes are based on our current pricing systems.
These quotations are only accurate at the moment of obtaining them, we cannot guarantee that the same price will be available at another time.
Estimated fares are a mileage based, this may vary dependant on numerous factors such as:

• If waiting time is applicable to the journey.
• If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
• If the journey deviates from the systems suggested route, examples of this occurring would be due to external factors such as road works or your driver may suggest an alternative route due to congestion.

Fixed fares are sometimes generated, your driver has the ability to add extra charges that are applicable in a number of circumstances including but not limited to:

• If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
• If there are fees such as toll charges or car parking fees ? Your Vendor will try to incorporate these kind of fees into their pricing system although due to the amount of possibilities this cannot be guaranteed at the current time.
• If the vehicle needs cleaning after your journey.

Payment
Payments by credit/debit card will be collected for and on behalf of the Driver Partners by ABC Cars Group Limited ("ACGL") (or for any other company on the iGo network that ACGL appoints) acting as disclosed payment collection agent for Driver Partners. We only use approved third-party payment processors to manage and process payments from your credit or debit card account for journeys booked via the mobile app, over the telephone, by SMS link or our web portal. The processing of payments or credits in connection with use of the mobile application or other electronic services will be subject to the terms   and  conditions   and, where applicable, the privacy policy of our third-party payment processor(s) merchant acquirer and your issuing card authority in addition to this agreement. Your credit and/ or debit card details are securely tokenised and not held by us and only processed by our third-party payment processor(s) under PCI level 1 compliance. For all cash bookings you agree to pay the driver the final amount based on the pricing scheme unless you cancel the booking prior to the vehicle being dispatched.

If you download our booking app, you will have the option to pre-register your credit or debt card for paying future fares. If you pre-register your credit or debit card, a pre-authorisation transaction will be made on your card which will result in £1.01 being debited from your account, subsequently re-credited, this is known as a pre-auth card or funds validity check. Please note this can take up to 5 working days to be credited.

Cancellation Fees

Cancellation fees help to prevent cancellations on the "ACGL" app and aim to provide a better service for every user.

You may be charged a cancellation fee by "ACGL" for the following:

You cancel the booking [1]+ minutes after your driver accepts the booking.
You cancel at any point after the driver arrives.
You were a "no show" at the pick-up location.
If "ACGL" cancels the booking after a driver has been waiting [5]+ minutes at the pick-up location.

Cancellation fee amounts differ by location and selected vehicle.

Refund Policy
As our payment and cancellations terms explain in more detail, in general we take payment at point of booking of a journey. If you have any complaints regarding the service, please email support@abc333333.co.uk .

Refund fee is 50p, this is deducted from the fare when a refund is issued manually. This refund fee is an admin fee that applies to all refunds from the 1st March 2022.

Electronic Communications
All communications with us will be done electronically whenever you use software provided by us or send emails to us. You agree to receive communications from us via email or through a notification in our software. All communications from us will be regarding your journeys or promotions that relate to our service including offers.

ABC Cars Rewards Program

By participating in the ABC Cars Rewards Program, you agree to the following terms and conditions:

1. Eligibility

The Rewards Program is open to all registered users of the ABC Cars taxi booking app who have accepted the general Terms of Service. Participation is voluntary, and users may opt-out at any time.

2. Earning Cash Rewards from Completed Rides

Cash rewards are earned based on completed rides booked through the ABC Cars app. The amount of cash rewards earned per ride may vary depending on the ride fare, promotions, or specific qualifying activities as defined by ABC Cars. Cash rewards will accumulate in the user’s account and can be redeemed within the app according to the program’s terms.

3. Non-Transferability of Cash Rewards

Cash rewards cannot be transferred to other users, exchanged for cash, or withdrawn to a bank account. Cash rewards can only be used within the ABC Cars app for services such as ride bookings or other app-related offers. ABC Cars reserves the right to modify or limit the use of cash rewards at its discretion.

4. Redemption of Cash Rewards

Cash rewards earned through completed rides can be applied to future ride bookings through the ABC Cars app or redeemed for specific services offered within the app. Cash rewards cannot be transferred, redeemed for cash, or withdrawn to a bank account. Redemption options are subject to availability and may change at ABC Cars’ sole discretion.

5. Expiration of Cash Rewards

Cash rewards may expire if not used within a specified time frame, as outlined in the app. ABC Cars reserves the right to change the expiration policy, with reasonable notice provided to users.

6. Business Acquisition or Merger

In the event of an acquisition, merger, sale, or other transfer of control of ABC Cars, all cash rewards may be forfeited without compensation. ABC Cars will not be liable for any loss of cash rewards due to such a transaction.

7. Modification or Termination of the Program

ABC Cars reserves the right to modify or terminate the Rewards Program at any time, with or without prior notice. This includes changing the methods of earning cash rewards, modifying redemption options, or expiring unused cash rewards. Upon termination, any remaining cash rewards may be forfeited.

8. Fraudulent Activity

Any fraudulent, abusive, or suspicious activity related to the Rewards Program may result in the termination of the user’s account, forfeiture of cash rewards, and potential legal action. ABC Cars reserves the right to investigate and take appropriate action for any misuse of the program.

9. Limitation of Liability

ABC Cars is not responsible for any technical errors, system malfunctions, or disruptions that may prevent the proper earning, tracking, or redemption of cash rewards. The program is provided as-is, and ABC Cars shall not be liable for any losses or damages arising from participation in the program.

General
If a Clause of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of the Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).
The Agreement will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.

Copyright Notice.
All contents of our software and site are copyrighted © 2022 GPC Computer Software Limited, all rights reserved
This site is run and operated by GPC Computer Software Limited, Cheadle Royal Business Park, Oakfield Road, Cheadle, SK8 3GX Company Number 02628523