Privacy policy

Terms and Conditions

Your use of our services indicate that you agree to the terms and conditions set below.

• “we”, “us” and “our” refers to ALBATROSS CARS Derby
• “you ”, “your ” and “user” refers to the person booking a journey via the site or software
• “Driver” refers to the Driver that is selected for your journey
• “As Directed” refers to a journey where no destination is specified

Limitations on Use of Software
All software, information and data provided by us and used by you to make a booking remains at all times the property of us and is considered as Confidential Information. You warrant that no copyrighted details of either the software will be used other than for the purpose it is intended to be used for and will not be copied or passed on to third parties at any time.
We do not warrant that your use of the software will be uninterrupted or error-free; or that the software and/or the information obtained from the software will be accurate or meet your requirements.

You guarantee that you have authority to enter into this agreement and to use our software in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all of your use of our software as well as for the use of your name and payment method to pay for services and products purchased using our Software or Site by members of your household, including minors living with you and if you have administrative roles with your employer for which you create bookings for other people such as colleagues. You also warrant that all information supplied by you or members of your company, organisation or household in using our Site or Software is true and accurate. You agree to indemnify us for any breaches of the foregoing warranties.

Terms of Service
These terms and conditions apply to the booking service provided by us. Albatross Cars use vehicles licensed throughout the UK, please make a note on the booking that you would like a local licensed driver. Should you have any specific requirements regarding the vehicle you require advise the Operator at the time of booking. Albatross Cars Derby LTD is not responsible for any lost property, it is the responsibility of the passenger to check the vehicle before they leave.

Please note that in using our service:
• You must register on the app to use our app service.
• Why is there an extra charge for £1.01 on my bank statement? This is not a charge and it will be removed from your bank statement. Depending on the financial institution, this will take anywhere between a few minutes to a few weeks. This amount corresponds to a pre-authorisation. These are reserved funds that are put on hold by your card issuer, and they are performed to attempt to confirm the card information entered is valid and the bank will allow your transaction. The usual amount is £1.01. When you are registering your card on our app, you will see the same pre-authorisation. In this case, this is referred to as card verification. If you have further questions about how your bank handles pre-authorisations. we advise you to contact them directly.

• You are responsible for your login credentials for the services, we will not be liable for any unauthorised bookings made on your account.
• You promise that all information provided by you to us are true, accurate and up to date at all times.
• You promise that any payment details provided to us are true, accurate and that you have authority to use these details to pay for the services.
• You will make payment in full when we provide services you services. We can provide you the option to facilitate this payment.
• You are responsible for any bookings made with your account and we will not be liable for any costs due to bookings made on your account.
• You will only use the service to make a booking you wish to fulfil, if we deem that you are misusing the software we reserve the right to disable your account without prior notice.
• You will not use the service for any unlawful purpose including (but not limited to) knowingly introducing viruses, trojans and logic bombs or attempting to gain unauthorised access to the site or its systems including servers and Databases.
• We can amend these terms and conditions to reflect any changes to the services that we provide over time. We will inform you when these changes occur.
• We offer the facility to rate your journey upon completion. This is intended for you to provide both an opportunity to evaluate the quality of service being provided so that we can keep providing an excellent service. All ratings that we see to be obscene, threatening, abusive or in any way malicious will be deleted and we will suspend the associated user account.

We offer the facility to provide a quoted amount, these quotes will either be shown as estimated or fixed fares. These quotations do not include any extras (more detail below).
The price given in the quotes are based on our current pricing systems.
These quotations are only accurate at the moment of obtaining them, we cannot guarantee that the same price will be available at another time.
Estimated fares are a mileage based, this may vary dependant on numerous factors such as:
• If waiting time is applicable to the journey .
• If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
• If the journey deviates from the systems suggested route, examples of this occurring would be due to external factors such as road works or your driver may suggest an alternative route due to congestion.
Fixed fares are sometimes generated, your driver has the ability to add extra charges that are applicable in a number of circumstances including but not limited to:
• If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
• If there are fees such as toll charges or car parking fees – Your Vendor will try to incorporate these kind of fees into their pricing system although due to the amount of possibilities this cannot be guaranteed at the current time.
• If the passenger soils in the vehicle and the vehicle requires cleaning or a valet this may incur an extra charge up to the amount of £75.
• During peak times, adverse weather conditions or religious holidays, please expect longer waiting times than those quoted by the app as the app estimates the approximate waiting time and during busy periods is not always accurate. To query the exact waiting time for your booking during these periods please contact our head office.

• For all cash bookings you agree to pay the driver the final amount based on the pricing scheme unless you cancel the booking.
• All app bookings which are to be paid by card are subject to a 1p verification check for every booking. The 1p verification is to ensure there are funds available in the card linked to the app. The 1p verification check will be refunded in 1-5 working days from the time of the booking.
• Albatross Cars Derby LTD is not responsible for any short change, it is the passenger’s responsibility to check their change before leaving the vehicle on cash payments.
• On journeys which are paid by card, if the payment is declined on completion of the journey, it is the passenger’s responsibility to make the payment in cash or with another card. Card payments can me made by calling our head office and making the payment over the phone.
• App bookings are charged at a different rate from our normal standard rate due to all app bookings being given priority on all bookings.
• Promo codes are only valid for card payments journeys booked through the app.
• Promo codes are non-refundable or exchangeable for any form of cash or credit alternative.
• The promo code can only be used once per user.

• Business Clients
• Our business and account customers that hold an account with Albatross Cars Derby LTD have the extra option to register their account to their app. This is done through the app itself. Once the app has been downloaded our business clients can select the options menu, then wallet then add payment and then account. Our business clients will then be prompted for an account reference, please contact our office on 01332 345343 and you will be provided with the relevant account code.
• Please note, this account code will only be given to the account holder or an authorised person. All account journeys booked through the app are non-refundable as these accounts are the account holders responsibility. If there are any issues with the app or the business account, please do not hesitate to contact our administration department on 01332 345343 for further assistance.
Refund Policy
As our payment and cancellations terms explain in more detail, in general we only take payment after completion of a journey. Due to this mechanism a refund will not be given since the service will have already been provided. If you have any complaints regarding the service, please call us on our telephone number as showing in the app and on our webpage.

Electronic Communications
All communications with us will be done electronically whenever you use software provided by us or send emails to us. You agree to receive communications from us via email or through a notification in our software. All communications from us will be regarding your journeys or promotions that relate to our service.

If a Clause of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of the Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).
The Agreement will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.

Copyright Notice.
All contents of our software and site are copyrighted © 2016 GPC Computer Software Limited, all rights reserved
This site is run and operated by GPC Computer Software Limited, Cheadle Royal Business Park, Oakfield Road, Cheadle, SK8 3GX Company Number 02628523