Terms and Conditions
Your use of our services indicate that you agree to the terms and conditions set below.
Definitions
- "we", "us" and "our" refers to Call a Car
- "you ", "your " and "user" refers to the person booking a journey via the site or software
- "Driver" refers to the Driver that is selected for your journey
- "As Directed" refers to a journey where no destination is specified
Limitations on Use of Software
All
software, information and data provided by us and used by you to make a
booking remains at all times the property of us and is considered as
Confidential Information. You warrant that no copyrighted details of
either the software will be used other than for the purpose it is
intended to be used for and will not be copied or passed on to third
parties at any time.We do not warrant that the your use of the software
will be uninterrupted or error-free; or that the software and/or the
information obtained from the software will be accurate or meet your
requirements.
Warranties
You guarantee that you have authority
to enter into this agreement and to use our software in accordance with
the terms and conditions of this agreement. You agree to be financially
responsible for all of your use of our software as well as for the use
of your name and payment method to pay for services and products
purchased using our Software or Site by members of your household,
including minors living with you and if you have administrative roles
with your employer for which you create bookings for other people such
as colleagues. You also warrant that all information supplied by you or
members of your company, organisation or household in using our Site or
Software is true and accurate. You agree to indemnify us for any
breaches of the foregoing warranties.
Terms of Service
These terms and conditions apply to the booking service provided by us.
Please note that in using the our service:
- You must be registered with us in order to use the service.
- You
are responsible for your login credentials for the services, we will
not be liable for any unauthorised bookings made on your account.
- You promise that all information provided by you to us are true, accurate and up to date at all times.
- You
promise that any payment details provided to us are true, accurate and
that you have authority to use these details to pay for the services.
- You will make payment in full when we provide services you services. We can provide you the option to facilitate this payment.
- You
are responsible for any bookings made with your account and we will not
be liable for any costs due to bookings made on your account.
- You
will only use the service to make a booking you wish to fulfil, if we
deem that you are misusing the software we reserve the right to disable
your account without prior notice.
- You will not use the service
for any unlawful purpose including (but not limited to) knowingly
introducing viruses, trojans and logic bombs or attempting to gain
unauthorised access to the site or its systems including servers and
Databases.
- We can amend these terms and conditions to reflect
any changes to the services that we provide over time. We will inform
you when these changes occur.
- We offer the facility to rate your
journey upon completion. This is intended for you to provide both an
opportunity to evaluate the quality of service being provided so that we
can keep providing an excellent service. All ratings that we see to be
obscene, threatening, abusive or in any way malicious will be deleted
and we will suspend the associated user account.
Quotations
We
offer the facility to provide a quoted amount, these quotes will either
be shown as estimated or fixed fares. These quotations do not include
any extras (more detail below).
The price given in the quotes are based on our current pricing systems.
These
quotations are only accurate at the moment of obtaining them, we cannot
guarantee that the same price will be available at another time.
Estimated fares are a mileage based, this may vary dependant on numerous factors such as:
- If waiting time is applicable to the journey.
- If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
- If
the journey deviates from the systems suggested route, examples of this
occurring would be due to external factors such as road works or your
driver may suggest an alternative route due to congestion.
Fixed
fares are sometimes generated, your driver has the ability to add extra
charges that are applicable in a number of circumstances including but
not limited to:
- If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
- If
there are fees such as toll charges or car parking fees ? Your Vendor
will try to incorporate these kind of fees into their pricing system
although due to the amount of possibilities this cannot be guaranteed at
the current time.
- If the vehicle needs cleaning after your journey.
Payment
For all cash bookings you agree to pay the driver the final amount based on the pricing scheme unless you cancel the booking.
Payments made by card
When paying by card WAITING TIME IS NOT included. Any waiting time will have to be given to the driver at the end of the journey.
3D Secure Authorization and Verification Charges
To ensure the security and validity of transactions, the payment provider will perform a verification process on your card for each payment. This process typically involves a small charge, usually £1. This charge is part of a 3D Secure transaction designed to confirm the card's authenticity and safeguard against unauthorized use. By proceeding with a payment, you acknowledge and consent to this verification process.
Cancellation Fees (£4 for car)
You may be charged a cancellation fee by Call A Car for the following:
You cancel the booking 5+ minutes after your driver accepts the booking.
You cancel at any point after the driver arrives.
You were a "no show" at the pick-up location.
If Call a car cancels the booking after a driver has been waiting 5+ minutes at the pick-up location.
You will be charged a cancellation fee of £4.50 for any of the above for a Car.
Cancellation fee amounts differ by location and selected vehicle.'
Refund Policy
As
our payment and cancellations terms explain in more detail, in general
we only take payment after completion of a journey. Due to this
mechanism a refund will not be given since the service will have already
been provided. If you have any complaints regarding the service, please
call us on our telephone number as showing in the app and on our
webpage.
Electronic Communications
All communications with us
will be done electronically whenever you use software provided by us or
send emails to us. You agree to receive communications from us via
email or through a notification in our software. All communications from
us will be regarding your journeys or promotions that relate to our
service.
General
If a Clause of the Agreement is determined by
any court or other competent authority to be unlawful and/or
unenforceable, the other Clauses of the Agreement will continue in
effect. If any unlawful and/or unenforceable Clause would be lawful or
enforceable if part of it were deleted, that part will be deemed to be
deleted, and the rest of the Clause will continue in effect (unless that
would contradict the clear intention of the parties, in which case the
entirety of the relevant Clause will be deemed to be deleted).
The
Agreement will be governed by and construed in accordance with the laws
of England and Wales; and the courts of England will have exclusive
jurisdiction to adjudicate any dispute arising under or in connection
with the Agreement.
Copyright Notice.
All contents of our software and site are copyrighted © 2022 GPC Computer Software Limited, all rights reserved
This site is run and operated by GPC Computer Software Limited, Circle Square, Manchester M1 7FS Company Number 02628523