Terms & Conditions
Goldstar cabs ltd
01. Please note that we do not accept any liability for any bookings which result in late arrivals nor any losses arising as a result of late pick-ups or journeys taking longer than anticipated. We recommend that you allow plenty of time to accommodate any unplanned delays so as not to impact any onward plans.
02. All bookings for journeys to a railway, bus or coach station must be made for arrival at least one to two hours before your check-in / departure time in order to minimise any risk of losing the connection for onward travel.
03. All bookings for journeys to airports for flights must be made for arrival 10 hours before your allocated check-in time.
04. All other bookings for journeys to time critical appointments (e.g., restaurant reservations, medical appointments or veterinary appointments) must be made for arrival 3 hours before your allocated appointment time.
05. Before making a booking, it is your responsibility to verify the journey route and assess whether there are any known issues which may impact the likely arrival of the vehicle to your pickup point or your journey time. Please be mindful of adverse weather conditions, traffic, roadworks, road accidents or any other unplanned / planned issues which may delay either the arrival of your vehicle to the pickup point or the length of your journey to your destination.
06. If you require any adjustments to your travel due to a protected characteristic (e.g., disability), please provide any relevant information to us when making your booking. If your disability requires a specialist vehicle or the transportation of an assistance dog the additional costs noted in clause 15 will not apply to you. By providing this information, you consent to allow us to process this personal information.
Quotations
We offer the facility to provide a quoted amount, these quotes will either be shown as estimated or fixed fares. Depending on our GPS tracker for estimated prices These quotations do not include any extras (more detail below).
The price given in the quotes are based on our current pricing systems.
These quotations are only estimated at the moment of obtaining them, we cannot guarantee that the same price will be available at another time.
Estimated fares are a mileage based, this may vary dependant on numerous factors such as:
If waiting time is applicable to the journey. The first 8 mins of waiting for LOCAL journeys is FREE. Waiting time after the first 8 mins will be charged at £15 P/h. The first 20mins of waiting time for National journeys is free. Waiting time after the first 20mins will be charged at £15p/h
If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
If the journey deviates from the systems suggested route, examples of this occurring would be due to external factors such as road works or your driver may suggest an alternative route due to congestion.
Fixed fares are sometimes generated, your driver has the ability to add extra charges that are applicable in a number of circumstances including but not limited to:
If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
If there are fees such as toll charges or car parking fees, your Vendor will try to incorporate these kind of fees into their pricing system although due to the amount of possibilities this cannot be guaranteed at the current time.
If the vehicle requires cleaning after your journey. A soilage fee of up to £60 can be charged to any passenger who exits the taxi in such a state that requires it to be taken out of service. Food thrown around the taxi and other uncontrollable body functions may require a soiling fee if the driver believes that the extent of the soiling prevents them from immediately taking another paying customer and requires professional cleaning.
Pre-authorization charges on credit cards enable businesses to validate the card and ensure that the necessary funds are available. This process begins when a business sends a request to the cardholder's issuing bank to verify the credit availability. The bank then places a hold on the card for the amount requested. When adding your card to the Goldstar diamond cars app £1.01 will be deducted from your account then will be refunded to you with in 5/7 days from your bank.
Refunds will not be given to passengers who do not wait for their allocated driver and use alternative transport facilities.
Payments terms: All Bookings made through our App & card payment gateway that are paid on card if the driver arrives and waits for 12mins then the driver has the right to clear the job. This also includes the surrounding areas. By completing the payment, you agree to these terms.
Non-refundable policy: Please note that all advance payments are non-refundable. Once the payment is processed , it cannot be reversed unless the company is notified within 5 hours with out of town jobs.
Service Animals policy: Accommodating guide dogs in our taxis": If you need of assistance or have a disability please contact our office, 01733 777888 this will enable us as the Operator and our Driver Partners to give you the best experience.
Drivers Discretion: While drivers must accommodate guide dogs, they also have the right to refuse service if the driver has a valid medical exemption certificate displayed visible in the car screen.
condition that prevents them from allowing the animal in the vehicle.
we are committed to providing excellent service and a respectful environment. please note that we will not tolerate any abusive behavior during phone calls. thank you for understanding.
please note that calls may be recorded for training and monitoring purpose to ensure the highest standard of service.