Terms and Conditions

Terms and Conditions

Your use of our services indicate that you agree to the terms and conditions set below.

Definitions

• "we", "us" and "our" refers to Goldstar Diamond Taxis
• "you ", "your " and "user" refers to the person booking a journey via the site or software
• "Driver" refers to the Driver that is selected for your journey
• "As Directed" refers to a journey where no destination is specified

Limitations on Use of Software
All software, information and data provided by us and used by you to make a booking remains at all times the property of us and is considered as Confidential Information. You warrant that no copyrighted details of either the software will be used other than for the purpose it is intended to be used for and will not be copied or passed on to third parties at any time.We do not warrant that the your use of the software will be uninterrupted or error-free; or that the software and/or the information obtained from the software will be accurate or meet your requirements.

Warranties
You guarantee that you have authority to enter into this agreement and to use our software in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all of your use of our software as well as for the use of your name and payment method to pay for services and products purchased using our Software or Site by members of your household, including minors living with you and if you have administrative roles with your employer for which you create bookings for other people such as colleagues. You also warrant that all information supplied by you or members of your company, organisation or household in using our Site or Software is true and accurate. You agree to indemnify us for any breaches of the foregoing warranties.

card register on the app

The first time you register your card with us, there is a pre-authorisation charge of £1.01 to verify the card.

This is not a charge on your card. The pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by Goldstar DIamond cars it is held on your card by your own issuing bank. Pre-authorisation should be released by your issuing bank automatically,

WHAT IS A PRE-AUTHORISATION?

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided. The pre-authorisation is not a charge and no funds have been debited from your account.

HOW MUCH IS A PRE-AUTHORISATION?

The amount that we pre-authorise will be £1.01.

When you register a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any services.

WHEN DOES THE PRE-AUTHORISATION GET RELEASED FROM THE CREDIT CARD?

This varies dependent on your individual credit/debit card, but is usually around 24 hours, and is typically longer with pre-paid cards.

My driver asked for the fare up-front. Is the driver allowed to do that?

Yes, drivers are allowed to request payment up-front. Some cities are introducing schemes backed by police that encourages this as a safe practise to protect drivers from unlawful non-payment.

Most members of public are honest and will pay their fare when asked, unfortunately there are some who will do anything to avoid paying, either by simply refusing or by running away at the end of the journey. Unfortunately for the driver there is little they can do when this situation happens.

We have experienced an increase in customers not paying so our policy now is to encourage the driver to collect the fare up-front.. 

Please support our drivers and help us protect them from unlawful non-payment.

Please don’t be offended if you are asked for payment up-front. As a business we encourage the driver to ask, to ensure that the driver is paid. They can then relax and concentrate on providing a great customer service rather than worry about being paid.

We are the only form of transport that you pay for the journey afterwards and unfortunately a minority of customers spoil it for the rest.

Cancelled Booking but I still got charged

All Cancelled bookings that are made and paid for on the Goldstar APP are automatically refunded.

This process can take up to 5 working days depending on your bank.

My taxi was late, do I have to pay the full price for the journey or can I get compensation?

From the moment we receive your booking we work towards sending your car on time. Bookings are sent to the nearest available driver so we can get to you as efficiently as possible. Our drivers arrive on time for 99% of our bookings.

Occasionally, problems beyond our control such as heavy traffic, bad weather, road closures, breakdowns, driver emergencies, and other issues that may result in delays to the service and we’re unable to take responsibility for customer commitments.

It is vital that you always give yourself surplus time when making a booking to arrive at any destination. If you have an important appointment, ensure you tell us, so we are aware and advise additional lead time.

We are always confident that if you pre-book a taxi, we will be on time but due to the nature of the transport industry and in the event of any delays in picking you up or getting you to your destination, we cannot be held responsible for any other arrangements you have made after the taxi journey, and we’re not able to pay compensation or refund the cost of a journey.

We are always looking to improve our service, if you would like us to investigate your booking, please send us the details and we will be happy to help.

I’ve left my phone, wallet or another item in a one of your cars. What should I do?

I’ve left my phone, wallet or another item in one of your vehicles. What should I do?

We understand that you will be worried about your item and we will do our very best to help you.

If you have left an item in the vehicle, please contact us on 01733 777888 here so we can help locate your valuable.

Please share the booking details.

Brief description of the lost property.

Any additional information to where you suspect, the item may will be appreciated.

For example,

I left my shopping in the boot

I think I left my phone in the side pocket of the back seat

i think I dropped the item in the car

We are happy to speak with the driver on your behalf, to establish if the lost property was found in the car after the ride was completed.

If the item is found, you have 2 options:

you can collect from our office the following address is 7/9 Fengate Peterborough post code is  pe15ba FREE OFF CHARGE 

You can request the driver returns the item to your address. You will be charged for the return items, Speak to the operator for charges.

Can't register on the App?

Getting an error Username with this email already exists?

This happens when the email you are using to create your account is associated with an existing account with Goldstar Diamond cars  app.

Let's help you solve this: 

Return to the sign-in screen on the app

Enter your registered email

Enter the password.

Tap Sign In

in case you have forgotten the password. 

Please Tap "Forgot My Password" on the signup screen.

Enter the registered email address.

Click the Tick.

Finally, you can use your new password to sign in to your Goldstar Diamond cars app

Terms of Service
These terms and conditions apply to the booking service provided by us.

Please note that in using the our service:

• You must be registered with us in order to use the service.
• You are responsible for your login credentials for the services, we will not be liable for any unauthorised bookings made on your account.
• You promise that all information provided by you to us are true, accurate and up to date at all times.
• You promise that any payment details provided to us are true, accurate and that you have authority to use these details to pay for the services.
• You will make payment in full when we provide services you services. We can provide you the option to facilitate this payment.
• You are responsible for any bookings made with your account and we will not be liable for any costs due to bookings made on your account.
• You will only use the service to make a booking you wish to fulfil, if we deem that you are misusing the software we reserve the right to disable your account without prior notice.
• You will not use the service for any unlawful purpose including (but not limited to) knowingly introducing viruses, trojans and logic bombs or attempting to gain unauthorised access to the site or its systems including servers and Databases.
• We can amend these terms and conditions to reflect any changes to the services that we provide over time. We will inform you when these changes occur.
• We offer the facility to rate your journey upon completion. This is intended for you to provide both an opportunity to evaluate the quality of service being provided so that we can keep providing an excellent service. All ratings that we see to be obscene, threatening, abusive or in any way malicious will be deleted and we will suspend the associated user account.

Quotations
We offer the facility to provide a quoted amount, these quotes will either be shown as estimated or fixed fares. These quotations do not include any extras (more detail below).
The price given in the quotes are based on our current pricing systems.
These quotations are only accurate at the moment of obtaining them, we cannot guarantee that the same price will be available at another time.
Estimated fares are a mileage based, this may vary dependant on numerous factors such as:

• If waiting time is applicable to the journey.
• If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
• If the journey deviates from the systems suggested route, examples of this occurring would be due to external factors such as road works or your driver may suggest an alternative route due to congestion.

Fixed fares are sometimes generated, your driver has the ability to add extra charges that are applicable in a number of circumstances including but not limited to:

• If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
• If there are fees such as toll charges or car parking fees ? Your Vendor will try to incorporate these kind of fees into their pricing system although due to the amount of possibilities this cannot be guaranteed at the current time.
• If the vehicle needs cleaning after your journey.
• 
  
• All journeys that are pre paid in Peterborough the maximum waiting time will be 15mins if no customer is there you wont be entitled for a refund.
• all journeys that are pre paid in the villages and surrounding areas the waiting time will be 25/35 minute if no customer you wont be entitled for a refund. 
• AIRPORT WAITING TIME WE HAVE THE RIGHT TO CHARGE WAITING TIME IF OUR DRIVER IS WAITING MORE THE 15 MINUTE THERE WILL BE CHARGES FOR WAITING.
• IF WE ARE WAITING AT ANY MAJOR UK AIRPORT IF WE CANT LOCATE THE CUSTOMER AFTER 60MINS WE HAVE THE RIGHT TO CHARGE THE FULL AMOUNT FROM THE CUSTOMER BECAUSE WE ARE TRAVELLING FROM PETERBOROUGH.

Payment
For all cash bookings you agree to pay the driver the final amount based on the pricing scheme unless you cancel the booking.

Refund Policy
As our payment and cancellations terms explain in more detail, in general we only take payment after completion of a journey. Due to this mechanism a refund will not be given since the service will have already been provided. If you have any complaints regarding the service, please call us on our telephone number as showing in the app and on our webpage.

Electronic Communications
All communications with us will be done electronically whenever you use software provided by us or send emails to us. You agree to receive communications from us via email or through a notification in our software. All communications from us will be regarding your journeys or promotions that relate to our service.

General
If a Clause of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of the Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).
The Agreement will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.

Copyright Notice.
All contents of our software and site are copyrighted © 2017 GPC Computer Software Limited, all rights reserved
This site is run and operated by GPC Computer Software Limited, Cheadle Royal Business Park, Oakfield Road, Cheadle, SK8 3GX Company Number 02628523

pre authorisation fee.

In Order to process payments through Goldstar Diamond Cars app. our system will take a pre authorisation payments of £1.01 to validate your payment card. no actual money is taken from your account however, your bank/card company will allocate this amount.

You must allow sufficient time when booking your taxi, plan your journey to arrive at least 30 minutes before any appointment.

Goldstar Diamond cars shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not readYou must order a suitable car size for the number of passengers and luggage. Goldstar cannot guarantee to carry excessive amounts of luggage.  Please note that a child, no matter what age, counts as one passenger.

If you need to transport a wheelchair, please specify this at the time of booking.

Any special requests or deviations from the original journey need to be notified and should not be booked online.  For those journeys we require you to ring our call centre on 01733 777888 for a tailored booking.

Journeys that are booked for IMMEDIATELY will be subject to Vehicle availability.  This is especially for vehicles that seat more than four passengers.  Please checky for collection at the booked time.Please inform our operator if you have any pets that may be travelling with you. 

 Goldstar reserve the right to refuse any animals or Pets with the exception of Guide Dogs and other assistance dogs.

 You will be charged £50/70 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger.

Eating, drinking and/or smoking in the cars are not permitted.

Goldstar shall use all reasonable endeavours to get you to your destination on time but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey.