Terms and Conditions


Venture Taxis Mobile Booking App: Terms and Conditions

Effective Date: 25/03/2025

Welcome to Venture Taxis Ltd. ("Venture Taxis," "we," "us," or "our"). These Terms and Conditions govern your use of the Venture Taxis mobile booking application ("App") and related services ("Services"). By downloading, accessing, or using the App, you ("you" or "User") agree to comply with and be bound by these Terms and Conditions.

Please read these terms carefully before using the App or services. If you do not agree with these terms, you must not use the App or Services.

1. Definitions

  • "User" or "Passenger" refers to the individual booking a ride via the App.
  • "Driver Partner" refers to a self-employed driver who has been licensed by the relevant local council to operate private hire vehicles.
  • "Services" refer to the transportation services provided by Venture Taxis through the App.
  • "Payment" refers to the fees and charges associated with your ride.
  • "Booking" refers to the request for transportation via the App.

2. Account Registration and Security

  • You must register an account with Venture Taxis to use the App and Services.
  • By registering, you agree to provide accurate, complete, and up-to-date information.
  • You are responsible for maintaining the confidentiality of your account credentials, and you agree to immediately notify us of any unauthorized use of your account.

3. Booking a Ride

  • Booking Process: Once you have registered and logged into the App, you can book a ride by entering the pick-up location, destination, and other relevant details.
  • Ride Confirmation: A booking is considered confirmed once you receive a confirmation message from the App indicating the assignment of a driver.
  • Changes to Booking: You can make certain changes to your booking (such as adding a stop) before or during the journey, subject to the driver's approval and additional charges.

4. Payment

  • Payment Method: Payments can be made via credit/debit card, mobile wallet, or any other payment method available in the App.
  • Pre-Authorisation: When you book a ride, we may pre-authorise your payment card for an amount equal to the estimated fare or a predetermined amount. This is a temporary hold on your funds and is not an actual charge. The pre-authorisation will be released after your ride is completed, minus the actual fare.
  • First-Time Card Verification: If you are using a payment card for the first time, we will perform a £1 verification charge to validate the card. This amount will be refunded to your card within a few days. This is only a temporary authorization and does not represent a charge for services.
  • Payment Timing: Payment is due at the completion of the ride, unless pre-paid via the App.
  • Payment Charges: The fare for your ride will be calculated based on the distance, time, and any applicable additional charges (e.g., tolls, waiting time, or extra stops).
    • Fixed Fare: For some journeys, a fixed fare will be quoted at the time of booking.
    • Estimated Fare: For other journeys, an estimated fare will be given, which may change based on the actual route taken, waiting time, or changes during the ride.
  • Additional Charges: You may incur additional charges for extra services such as waiting time, detours, or special requests made during the ride.

5. Timing and Delays

  • Timeliness of Service: Venture Taxis strives to provide accurate estimated arrival times for both the driver and passenger. However, we do not guarantee that the service will always be on time, as factors such as traffic, road conditions, or weather may affect timing.
  • Pick-Up Delays: If the driver is delayed in picking you up, you will be notified via the App. In the event of a significant delay, you have the right to cancel the booking.
  • Passenger Delays: If you fail to be at the designated pick-up location within a reasonable time after the driver’s arrival, the driver may leave, and you may be charged for the journey.

6. Cancellations

  • Cancellation by Passenger: You can cancel your booking via the App up to a certain point before the ride. Cancellations made after the driver is en route or once the driver has arrived may incur a cancellation fee.
    • Late Cancellation Fee: If you cancel a booking within 15 minutes of the scheduled pick-up time, or if the driver has already arrived at the pick-up location, you will be charged a cancellation fee minimum of £3.50.
    • No-Show Fee: If you fail to show up for the booking, you will be charged a minimum £3.50 no-show fee.
    • Cancellation before Driver Arrival: If you cancel a ride before the driver has arrived at the pick-up location, you will not incur any charges, provided it’s done well in advance.
  • Cancellation by Venture Taxis: Venture Taxis reserves the right to cancel a booking at any time due to circumstances beyond our control, such as driver availability, road conditions, or safety concerns. If we cancel a booking, you will not be charged for the ride.

7. Driver Partners

  • Role of Venture Taxis: Venture Taxis Ltd. acts solely as a booking platform to connect passengers with self-employed driver partners. Our driver partners are independent contractors, licensed by the relevant local council, who are responsible for providing transportation services.
  • No Employment Relationship: There is no employer-employee relationship between you (the passenger) and Venture Taxis, nor is there any such relationship between the driver partners and Venture Taxis. We are solely a platform facilitating ride bookings.
  • Licensing and Compliance: All of our driver partners are fully licensed by the appropriate council authority to operate private hire vehicles, and they are responsible for adhering to all local regulations.

8. Customer Behavior

  • Respectful Behavior: As a user of the Venture Taxis service, you are expected to behave in a respectful and courteous manner towards both the driver and other passengers. Abusive, aggressive, or inappropriate behavior will not be tolerated. This includes verbal abuse, physical aggression, or any actions that could be deemed as harassment or discriminatory.
  • Termination of Service: If, in the sole discretion of the driver or Venture Taxis, your behavior is deemed inappropriate, the driver reserves the right to terminate the ride immediately, and you may be charged a cancellation fee.

9. Blacklist Policy

  • Blacklisting of Users: Venture Taxis reserves the right to blacklist or permanently ban users from accessing or using our services for any reason, including but not limited to:
    • Repeated abusive or inappropriate behavior.
    • Violation of these Terms and Conditions.
    • Non-payment of fares or fraudulent payment attempts.
    • Creating a disruptive or unsafe environment for other users or drivers.
  • No Access to Services: If you are blacklisted, you will be permanently prohibited from using the App or booking rides through Venture Taxis. Any existing bookings may be canceled, and you will be charged any applicable cancellation fees.

10. Lost Property Policy

Misplaced or Lost Property Policy

  1. Introduction Venture Taxis Ltd partners with self-employed driver partners who are licensed by the local licensing authority. Licensing conditions generally require drivers to check their vehicles for misplaced property at the end of each journey and take appropriate steps to return it to the rightful owner.

Depending on where a journey is completed, passengers should either:

    • Contact their local Police station, or
    • Contact the private-hire operator used for the booking.

For journeys in the following areas, driver partners are required to deliver any found items to the local Police station or Council Licensing Office:

    • Mexborough Police
    • Doncaster Police
    • Rotherham Police Station
    • Barnsley Police station
    • Wombwell Police Station
    • Sheffield Police Station

Venture Taxis Ltd cannot accept responsibility for property believed to be left in a driver’s vehicle. If there is a dispute regarding lost property, passengers should report their concerns to the Police or local licensing authority.

  1. Reporting Misplaced or Lost Property We understand how frustrating it can be to misplace property. If you believe you have left an item in a Hackney Carriage or Private Hire Vehicle, please contact us so we can assist in locating and returning it. While we will do our best to help, we cannot guarantee that the driver has your property or can immediately return it, as multiple passengers use the same vehicle throughout the day.

If a driver is required to deliver found property directly to the Police, we will notify you. Any property handed in by a driver will be recorded in our Property Found Register.

  1. Returning Property If a driver has your lost item and you would like it returned directly, a fee will be charged based on the fare from the driver’s current location to the delivery destination.
  2. Collecting Property If we or a driver inform you that your item has been handed into one of our hubs, you will need to provide:
    • A detailed description of the lost item
    • Details of your journey (date, time, pickup/drop-off locations)

Before collecting the item, you must present one of the following forms of identification:

    • Driving Licence
    • Passport
    • National ID

You must sign for the item, and your details will be recorded in the Property Found Register.

Collection Hours:

    • Monday to Friday: 07:00 – 12:00
    • Weekends: By prior appointment only
  1. How Long We Hold Items In accordance with local authority licensing conditions, unclaimed items will be stored for a maximum of 4 weeks.
  2. Items We Cannot Store For safety and security reasons, the following items will not be stored:
    • Perishable food & drinks – disposed of immediately
    • Tinned or dried foods – donated to a food bank
    • Unopened alcohol – may be donated to local charitable events
    • Medicines & prescribed drugs – safely disposed of
    • Unprescribed drugs or related items – reported to the Police
    • Credit/debit cards – shredded after 24 hours
    • Passports – returned to the issuing office after 24 hours
    • Driving licences – returned to the DVLA after 24 hours
  3. Disposal of Unclaimed Property If an item remains unclaimed after 4 weeks, it will be disposed of as follows:
    • Cash – donated to a charity of our choice
    • Recyclable items – donated to a charity of our choice
    • Laptops, mobile phones, & PDAs – handed to the Police due to potential security risks or recycled according to WEEE guidelines
    • Damaged, soiled, or low-value items – disposed of via general waste

Where possible, a receipt will be obtained, and disposal details will be logged in the Property Found Register.

  1. Contact Information For lost property queries, please contact: 📧 Support@venturetaxi.co.uk
    📍 Venture Taxis Ltd
    Station Road, Rotherham, S63 7DG

11. Use of the App

  • You agree to use the App for lawful purposes and in accordance with these Terms and Conditions. You will not misuse the App or attempt to gain unauthorized access to the App or the system.
  • You agree not to:
    • Use the App for any unlawful purpose or in any manner that could damage, disable, or impair the App or its services.
    • Introduce any viruses, malware, or other harmful software to the App or services.
    • Use the App to harass or harm others or engage in any activity that may interfere with the proper functioning of the App or services.

12. Privacy and Data Protection

  • We are committed to protecting your privacy and complying with applicable data protection laws. Our collection and use of personal data are governed by our Privacy Policy, which is available on the App and website.
  • By using the App, you consent to the collection, use, and storage of your data as described in our Privacy Policy.

13. Ratings and Reviews

  • After your ride, you may be asked to rate the service provided by your driver and the overall experience.
  • We value your feedback and use ratings to improve our services. However, we reserve the right to remove any reviews that are abusive, obscene, or violate our community guidelines.

14. Liability

  • Limitation of Liability: Venture Taxis will not be liable for any indirect, incidental, or consequential damages arising from your use of the App or services, including but not limited to delays, lost data, or transportation issues.
  • Passenger Responsibility: You are responsible for your behavior during the ride. If you engage in abusive behavior or fail to comply with reasonable requests from the driver, the driver has the right to terminate the ride immediately, and you may be charged a cancellation fee.

15. Amendments to Terms and Conditions

  • We reserve the right to amend or update these Terms and Conditions at any time. Any changes will be posted on the App and website. You will be notified of any material changes, and continued use of the App after changes are made constitutes your acceptance of the new Terms and Conditions.

16. Governing Law and Dispute Resolution

  • These Terms and Conditions are governed by the laws of England and Wales.
  • Any disputes arising from your use of the App or Services will be subject to the exclusive jurisdiction of the courts in England and Wales.

 

 

 

17. Airport Policy

  • Airport Pickup: If you have booked a ride to or from an airport, the fare will include a designated wait time after the scheduled flight landing time. We understand that delays may occur, so we offer a 60-minute wait period from the time your flight lands.
  • Wait Time: The driver will wait for up to 60 minutes after your flight lands to allow for any delays in disembarkation or baggage collection. If you do not show up within this time frame, you will be subject to the following:
    • Non-Cancellation Fee: If you do not show up within the 60-minute wait period, the ride will be treated as a cancellation, and a £3.50 no-show fee will apply.
    • Full Payment: If you fail to arrive within the wait period and the ride is not canceled in a timely manner, the full fare will be charged, even if you have not canceled the booking on time.
  • Flight Delay Monitoring: To accommodate any flight delays, we monitor flight arrivals and adjust your driver’s pickup time accordingly. If your flight is delayed, the driver will be informed and will adjust the wait time as needed.
  • Late Arrival: If you expect to be significantly delayed beyond the 60-minute window or need extra time, we recommend you contact us as soon as possible to avoid any charges. We may be able to extend the wait time at the discretion of the driver, but additional charges may apply for extended waiting times.
  • Cancellation After Wait Time: After the 60-minute wait time has passed, if you have not arrived or canceled the booking, the driver is entitled to leave, and the ride will be treated as canceled with the appropriate fees applied.

18. Appointment and Transportation Policy

  • Booking in Advance: We recommend that all passengers book their rides at least 24 hours in advance to ensure availability, particularly during busy periods. This will help us to accommodate your transportation needs in a timely manner.
  • Allow Extra Time: If you are traveling for an important appointment, flight, or other time-sensitive event, we advise you to allow extra time for your journey to account for potential traffic or delays. Please factor in this extra time when booking your ride.
  • Arriving Early: To ensure you are not rushed and to avoid missing appointments, we strongly suggest that you arrive at least 1 hour prior to your appointment or travel time. This is especially important for appointments like medical visits, flights, or important meetings, where being on time is crucial.
  • We Can Help: If you are uncertain about the best time to book your ride or need assistance in planning your travel, please don’t hesitate to contact us. Our team can offer guidance on how much time you should allocate for your journey based on traffic patterns, weather conditions, and other factors.
  • Timeliness of Pickup: While we always strive to provide prompt service, please ensure you are ready for pickup at the scheduled time. If you are not ready at the designated pickup time, additional waiting fees may apply.

 

 

19. Contact Us

  • If you have any questions about these Terms and Conditions, please contact us at:

By using the Venture Taxis App and Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

 


Electronic Communications
All communications with us will be done electronically whenever you use software provided by us or send emails to us. You agree to receive communications from us via email or through a notification in our software. All communications from us will be regarding your journeys or promotions that relate to our service.

General
If a Clause of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of the Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).
The Agreement will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.