Privacy policy

Venture Taxis Ltd - Privacy Policy

1. Introduction

At Venture Taxis Ltd (the “Company”), we prioritize your privacy and are committed to protecting your personal data. By using our app & services, you're entrusting us with your information, and we take this responsibility seriously. We have designed this Privacy Policy to inform you about how we collect, use, store, and protect your personal information throughout your engagement with our app and services.

2. Important Information

We are the data controller for the personal information you provide us, which means we are responsible for how your data is handled.

  • Company Name: Venture Taxis Ltd
  • Email: Support@venturetaxi.co.uk
  • Phone: 01709760000
  • Address: Rescue House, Station Road, Rotherham, S63 7DG
  • Website: https://www.venturetaxi.co.uk

If you have any questions or concerns regarding your personal data or this policy, please contact us.

3. The Data We Collect

Personal Data

We collect various types of personal data, including:

  • Identifiable data including your first name, last name, phone number, username, or similar identifier, Google or social media accounts and profile photo.
  • Contact data including your email address, billing address, and telephone number.
  • Financial data including your credit card details.
  • Transaction data including details about payments and transactions to and from you and our third-party payment providers. Includes card details and other electronic payment details, and other payment-related data as permitted by the payment networks and our third-party payment providers.
  • Technical data including your internet protocol (IP) address, your login data, device type, language and version, time zone setting and location, location, operating system, and other technology on the device you use to access this app and our services. We use technologies like unique device identifiers to identify your device so we can deliver a better experience. 
  • Usage data including information about how you navigate and use our app and services. Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for).

We do not collect any Special Categories of Personal Data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

Children's Data

We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have unintentionally collected such data, we will take immediate steps to remove it.

4. How We Collect Your Data

Most of the personal data we process is provided directly by you. For example:

  • Sign-up or Registration: When you register as a passenger or user of our app, we collect your contact and personal details.
  • Use of Our Services: When you book a taxi or use our app to request services, we collect data such as your journey details, payment information, and geographic location.
  • Communication: We collect data when you communicate with us through the app or other channels regarding services, bookings, or support.

Why We Collect Your Data

Most of the personal information we have process is provided to us directly by you for one of the following reasons:

  • To register you as a passenger and user of our app
  • To be able to identify you so that we associate a device(s) with a particular passenger and identify the operating system of the device(s) through which you use the app
  • To deliver our services to you including determining the price of a journey, matching available drivers to passengers, the tracking and sharing of rides and enabling communication between you and your drivers
  • To send communications to you through this app in relation to journeys and the services provided to passengers and end users
  • To customize our service for you, we may collect and store your precise geographic location as part of your user profile. This helps us provide Specific address results based on your current location. This data generally is not shared with others.
  • To comply with our legal obligations.

We may share this information with:

  • Autocab, a Software as a Service company who facilitate the usage of our app and act as our data processor.
  • Other third-party service providers who provide services to us which require the processing of personal data;
  • Where there is a legal obligation to share data

We will only process information relating to you if there is a lawful basis, and it is necessary to do so. We may use one of the following lawful bases:

  • Where we rely on your consent to process your personal data, this will be obtained via clear and unambiguous affirmative action. You have the right to withdraw your consent at any time
  • In order to perform a contract, we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where it is necessary to protect someone’s life, we may base processing on vital interests
  • Where we need to comply with the law, we may process data based on our legal obligations

5. How We Use Your Data

We will process your data only when we have a lawful basis to do so, such as:

  • Consent: Where you’ve provided clear consent to process your personal data for specific purposes.
  • Contractual Necessity: To fulfil the contract you’ve entered into with us, such as providing our taxi services.
  • Legitimate Interests: For our legitimate business interests, such as improving our services or ensuring security.
  • Legal Obligations: When we need to comply with legal or regulatory requirements.

6. Sharing Your Data

We may share your personal data with third parties in the following scenarios:

  • Third-Party Service Providers: To facilitate the operation of our app and services (e.g., payment processor Stripe).
  • Legal Obligations: If required by law, or in response to legal requests from regulatory bodies or law enforcement authorities.

7. Data Protection Rights

You have certain rights regarding your personal data. These include:

  • Right of Access: You can request copies of your personal data held by us.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
  • Right to Restrict Processing: You can ask us to restrict processing your data in certain circumstances.
  • Right to Object: You can object to the processing of your data for certain purposes, including direct marketing.
  • Right to Data Portability: You can request that your data be transferred to another organization, in a structured, commonly used, machine-readable format.

If you would like to exercise any of these rights, please contact us at Support@venturetaxi.co.uk

We will respond to requests within one month of receiving them, and we do not charge a fee for processing these requests unless they are excessive or repetitive.

8. How We Store Your Data

We store your personal data securely and implement appropriate measures to protect it from unauthorized access, disclosure, or destruction. However, no method of data transmission over the internet is 100% secure, so we cannot guarantee absolute security.

We retain your data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

If we transfer your data to third countries, we will ensure compliance with Data Protection legislation to guarantee your privacy rights are upheld.

9. Payment Processor - Stripe

We utilize Stripe as our third-party payment processor. Stripe is PCI DSS compliant, ensuring the security of your financial data. For more information about how Stripe handles your data and their privacy policy, please refer to Stripe's Privacy Policy here: https://stripe.com/gb/privacy.

10. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any substantial changes to the policy will be communicated to you through email, in-app notifications, or other communication channels.

We recommend you periodically review this page to stay informed about how we protect your information.

11. How to Complain

If you are not satisfied with how we handle your personal data, we encourage you to contact us first. However, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

  • ICO Contact Information:
    Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
    Helpline: 0303 123 1113
    Website: https://www.ico.org.uk