Terms and
Conditions
By using
the Value Cabs App (the ‘App’), you confirm that you accept these terms
of use and that you agree to comply with them. If you do not agree to these
terms, you must not use the App.
For the
avoidance of doubt, Value Cabs Limited has always operated, and continues to
operate, as a taxi management service business and acts as a disclosed agent on
behalf of taxi drivers who use its services but are independent contractors.
Definitions
Limitations on Use of Software
All software, information and data provided by us and used by you to make a
booking remains at all times the property of Value Cabs Limited and is
considered confidential information. You warrant that no copyrighted details of
the App will be used other than for the purpose it is intended to be used for
and will not be copied or passed on to third parties at any time. We do not
warrant that your use of the App will be uninterrupted or error-free or that
the software and/or the information obtained from the App will be accurate or
meet your requirements.
Warranties
You guarantee that you have authority to enter into this agreement and to use the
App in accordance with the terms and conditions of this agreement. You agree to
be financially responsible for your use of the App as well as for the use of
your name and payment method to pay for services and products purchased using the
App by members of your household, including minors living with you, or your
place of work if you have administrative roles with your employer for which you
create bookings for other people such as colleagues. You also warrant that all
information supplied by you or members of your company, organisation or
household in using our App is true and accurate. You agree to indemnify us for any
breaches of the foregoing warranties.
Terms of Service
These terms and conditions apply to the booking service provided by us.
Please note that in using the App:
Quotations
On
request, we can provide a quoted amount of the total cost of the booking on the
App. These quotes will either be shown as estimated or fixed fares.
The price
given in the quotes are based on our current pricing systems and will only be
accurate at the time of obtaining them.
We cannot guarantee that the same price
will be available for the same journey at another time.
Estimated
fares are provided based on the total mileage of the journey. This may vary
dependent on numerous factors such as:
Fixed
fares are sometimes generated by the App, your driver has the ability to add
extra charges that are applicable in a number of circumstances including but
not limited to:
Bookings
A Request
for a booking constitutes an offer by you to avail of and purchase the services
of Value Cabs Limited in accordance with these terms. This booking request will
set out the main characteristics of the requested journey including pick up and
drop off points. Your offer shall only be accepted when we issue a written
confirmation of the relevant Value Cabs Service text message, email or push
notification from our mobile application, at which point and on which date and
time a contract to which the booking relates shall come into existence between
you and Value Cabs Limited (‘Contract’).
There is
no obligation on us to accept a booking and it may be declined for any reason.
If a driver becomes unavailable after we have provided you with the written
confirmation of the Contract, we will endeavour to find you another driver for
your booking. Where an alternative driver cannot be found, we reserve the right
to terminate the Contract without compensation to you.
Payment
For all cash bookings you agree to pay the driver the final amount based on our
current pricing scheme at the time of the completed journey unless the booking
is cancelled before you enter the taxi vehicle to begin the journey.
Refund Policy
As we only take payment after completion of a journey, we cannot offer any
refunds since the service will have already been provided. If you have any
complaints regarding the service, please call us on our telephone number as
showing in the app and on our webpage.
Liability
Any quoted pick up or
journey times are best estimates only and whilst we use all reasonable efforts
to transfer passenger(s) to their destinations in the shortest possible time we
shall have no liability if a pick-up or journey time exceeds any estimate given
or otherwise exceeds your expectations for whatever reason nor shall we have
any other liability to you in connection with the time at which you reach or
fail to reach the destination.
We shall have no
liability for any damage, loss, costs claims or expenses (whether foreseeable
or not) incurred or suffered by you (other than in the event of death or
personal injury) by virtue of eventualities or occurrences acts or omissions
including on the part of the driver outside of our reasonable control. It shall
be for you to ensure that valuable, unusual or any other items are covered by
appropriate insurance. We will not be liable for any claim for loss of or
damage to any such items.
We shall not be liable
for any loss of any kind arising from any late or non-performance. For the
avoidance of doubt we shall accept no liability of any kind arising from missed
travel connections, business appointments or missed schedules of any kind.
If we have to cancel a
booking, we shall have no liability to you if we have used reasonable
endeavours to fulfil the booking and to notify you of the cancellation. Any
claim or complaint shall be notified to us within 30 days of the date of the
invoice containing the relevant booking.
Electronic
Communications
All communications
with us will be done electronically whenever you use software provided by us or
send emails to us. You agree to receive communications from us via email or
through a notification in our software. All communications from us will be
regarding your journeys or promotions that relate to our service.
General
If any
term of this agreement is determined by any court or other competent authority
to be unlawful and/or unenforceable, the terms and conditions will continue in
effect. If any unlawful and/or unenforceable term of this agreement would be
lawful or enforceable if part of it were deleted, that part will be deemed to
be deleted, and the rest of the term will continue in effect (unless that would
contradict the clear intention of the agreement, in which case the entirety of
the relevant term will be deemed to be deleted).
This
agreement will be governed by and construed in accordance with the laws of Northern
Ireland and the courts of Northern Ireland will have exclusive jurisdiction to
adjudicate any dispute arising under or in connection with it.