Terms and Conditions

Your use of our services indicate that you agree to the terms and conditions set below.

Definitions

"we", "us" and "our" refers to Phoenix Taxis
"you ", "your " and "user" refers to the person attempting to request a booking for a journey via the site or software
"Driver" refers to the Driver that is selected for your journey
"As Directed" refers to a journey where no destination is specified

Limitations on Use of Software
All software, information and data provided by us and used by you to make a booking request remains at all times the property of us and is considered as Confidential Information. You warrant that no copyrighted details of either the software will be used other than for the purpose it is intended to be used for and will not be copied or passed on to third parties at any time. We do not warrant that the your use of the software will be uninterrupted or error-free; or that the software and/or the information obtained from the software will be accurate or meet your requirements.

Warranties
You guarantee that you have authority to enter into this agreement and to use our software in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all of your use of our software as well as for the use of your name and payment method to pay for services and products purchased using our Software or Site by members of your household, including minors living with you and if you have administrative roles with your employer for which you create bookings requests for other people such as colleagues. You also warrant that all information supplied by you or members of your company, organisation or household in using our Site or Software is true and accurate. You agree to indemnify us for any breaches of the foregoing warranties.

Terms of Service
These terms and conditions apply to the booking request service provided by us.

Please note that in using the our service:

You must be registered with us in order to use the service.
You are responsible for your login credentials for the services, we will not be liable for any unauthorised booking requests made on your account.
You promise that all information provided by you to us are true, accurate and up to date at all times.
You promise that any payment details provided to us are true, accurate and that you have authority to use these details to pay for the services.
You will make payment in full when we provide services you services. We can provide you the option to facilitate this payment.
You are responsible for any booking requests made with your account and we will not be liable for any costs due to booking requests made on your account.
You will only use the service to make a booking request you wish to fulfil, if we deem that you are misusing the software we reserve the right to disable your account without prior notice.
You will not use the service for any unlawful purpose including (but not limited to) knowingly introducing viruses, trojans and logic bombs or attempting to gain unauthorised access to the site or its systems including servers and Databases.
We can amend these terms and conditions to reflect any changes to the services that we provide over time. We will inform you when these changes occur.
We offer the facility to rate your journey upon completion. This is intended for you to provide both an opportunity to evaluate the quality of service being provided so that we can keep providing an excellent service. All ratings that we see to be obscene, threatening, abusive or in any way malicious will be deleted and we will suspend the associated user account.

Quotations
We offer the facility to provide a quoted amount, these quotes will either be shown as estimated fares. These quotations do not include any extras (more detail below).
The price given in the quotes are based on our current pricing systems.
These quotations are only accurate at the moment of obtaining them, we cannot guarantee that the same price will be available at another time.
Estimated fares are a mileage based, this may vary dependant on numerous factors such as:

If waiting time is applicable to the journey.
If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
If the journey deviates from the systems suggested route, examples of this occurring would be due to external factors such as road works or your driver may suggest an alternative route due to congestion.

Your driver has the ability to add extra charges that are applicable in a number of circumstances including but not limited to:

If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
If there are fees such as toll charges or car parking fees? Your Vendor will try to incorporate these kind of fees into their pricing system although due to the amount of possibilities this cannot be guaranteed at the current time.
If the vehicle needs cleaning after your journey.

Booking Request

When a booking is requested through the online booking system, we will endeavour to fulfil such requests to the best of our ability. To receive confirmation of a booking you must

· Call 01670 540 222 (24 hours) to confirm online booking request has been made and is visible to Phoenix Taxis. Unless verbal confirmation is requested and given Phoenix Taxis has no responsibility to undertake your booking request.

· Email bookings@phoenixtaxisbl.co.uk up to and including a maximum of 24 hours before your time of booking request and be in receipt of an email confirmation from bookings@phoenixtaxisbl.co.uk

All accepted booking requests will operate inline with the terms and conditions of site use found here: https://www.phoenixtaxis.net/terms-and-conditions/ . If no confirmation is sought for a booking request the company has no responsibility to undertake the booking request.

The company reserves the right to turn down any booking request made at any time. You have the right to call 01670 540 222 (24 hours) to discuss your booking request and enquire about acceptance.

Payment
For all cash booking requests, you agree to pay the driver the final amount based on the pricing scheme unless you cancel the booking request.

Refund Policy
As our payment and cancellations terms explain in more detail, in general we only take payment after completion of a journey. Due to this mechanism a refund will not be given since the service will have already been provided. If you have any complaints regarding the service, please call us on our telephone number as showing in the app and on our webpage.

Electronic Communications
All communications with us will be done electronically whenever you use software provided by us or send emails to us. You agree to receive communications from us via email or through a notification in our software. All communications from us will be regarding your journeys or promotions that relate to our service.

General
If a Clause of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of the Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).
The Agreement will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.

Copyright Notice
All contents of our software and site are copyrighted © 2017 GPC Computer Software Limited, all rights reserved
This site is run and operated by GPC Computer Software Limited, Cheadle Royal Business Park, Oakfield Road, Cheadle, SK8 3GX Company Number 02628523